How do we approach the Cancellation, Return, and Refund policies?

  • If in any case, the ordered item is cancelled, lost or failed to be delivered to the registered location from our end, we will be returning you the online paid amount (including the shipping charges).
  • If for any reason, you are bound to return the delivered package/order, our policies do not allow us to return you the conveyance fee. But if in any scenario, you go forth with self-shipping the item to be returned, we will be obliged to reimburse you for it.

What is the full Cancellation Policy on 365 ecom solutions?

  • Our set policies allow you to cancel any order that is in the packed or shipped status as long as you have the option to “Cancel” visible on the website and the M-site, and it is inclusive of the items you purchased during our sale.
  • Amount paid for the placed orders will be credited back through the same payment mode used to pay for the order.

Can I modify the shipping or the billing address post-order placement?

We grant access to users for modifying their purchases by offering them the ease to update or change their addresses as long as the item ordered hasn’t been packed for shipping. Simply head to “My Account” then to “My Orders” and get into the “Change Address” link to make the necessary or desired changes on the website or the M-site.

What should I do for cancelling a placed order?

Get into your “My Account” tab, choose the ordered items that you want to cancel, and go for the “Cancel Order” key.

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