Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to

Cartbae supports the following payment options:

  • Cash On Delivery is available in selected pin codes
  • Credit Card
  • Debit Card
  • Net banking
  • Gift Card
  • Wallet

Cartbae's Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 299 and Rs. 49999. The existing limits will be revised once, if the delivery or order is rejected against your account, from the new limit implementation logic, if required. In case want to pay using the Cash on Delivery (COD) mode of payment then you need to select the 'Cash On Delivery option on the payment page. The cash on Delivery (COD) option is available only in selected pin codes. However, the COD limit may differ from customer to customer based upon the order rejection percentage from a particular customer via registered email id. For the clearance of your doubt, ‘Order Rejection Percentage' shall mean any undelivered orders which are returned from the address that you have provided even after three successful delivery attempts. In case of a COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options that are available on the Cartbae.

Further, the Cash on delivery limit for any user may get decreased to Rs. 24,999, Rs.1500, Rs.0 on the basis of order rejection percentage and it can be reset to Rs.49,999 on the basis of order acceptance percentage and the number of prepaid orders placed post limit decrease.

If you do not see a COD option on your payment page then it may be due to one of the following reasons:

  • The order that you have made must be less than Rs. 299 or over Rs. 49,999.
  • Cartbae’s courier partners may not support the Cash on Delivery option for the address that you are providing on the checkout page.
  • You may not have paid for another order that includes the COD option and it is pending delivery. In case the amount of this order when added to your current order exceeds Rs. 49,999 then the Cash On Delivery option will be disabled temporarily from your account. For all Tanishq products, Cash On Delivery limit is Rs. 15,000 on Cartbae.

Cartbae reserves the right to determine the COD limit for every customer and/or order. The COD limit includes any undelivered product, unpaid orders, and any new orders being placed.

Please retry making the payment after confirming that the information that you have entered is accurate, including all account details, billing addresses, and passwords. If your payment still fails then you can use the Cash on Delivery (COD) payment option, in case it is available on the payment page to place your order. If your payment is debited from your bank account after a payment failure then in such case it will be credited back within 7-10 days, after we receive a confirmation from the bank.

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  • GST applicability: If the total discount percentage is more than 19% of MRP then GST may be collected from customers in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.
  • GST amount: If applicable, the amount of GST collected from customers depends on the category, for example
    1. Apparel/Clothing: Max 12%
    2. Footwear: Max 18%
    3. Home Furnishing: Max. 28%
    4. Accessories /Other Categories: Max 28%
Yes. In case you return the product then the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However, no refunds of GST/VAT shall be made in relation to the platform handling fee collected from the consumer under the Cartbae shipping policy.
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