For our team at 365 ecom solutions, customers are the first element of focus, everything else is secondary. We also assign a large share of focus to maintain the quality of our products to make sure that our consumers are happy with our services. And we’d like to apologize for any inconvenience caused from our end in advance. However, we would like to convey a few guidelines to be considered when it comes to the return and refund of the delivered orders:
- Returns can only be initiated if the delivered product does not match the displayed product on our portal.
- We would be happy to welcome the returning of your products if it was damaged or defected right from the point of delivery.
- Please keep in mind that unless we receive the unfiltered and unedited video of the unboxing, we cannot initiate the return or refund procedure.
- Returns and refunds will only be considered if your product does not function in the displayed or said manner.
- Our users have a full 7-days window to put in their return and refund requests.
- Only after a careful and thorough examination of the unboxing video clips, if we accept the damage and/or dysfunctionality proof, the return or refund would be initiated.
- Also, we’ll be checking if the returned product is used, missing any element or has been tampered with and when the product passes our quick quality check, we would not delay in refunding you.
- Please bear with us, as it may take up to 7 or 8 days to process the initiation of your returns and/or refunds.